Process work plan
Virginia Commonwealth University, University Relations department, was producing web sites with no user research or user analysts. For many years they were not including UX research in to their work flow. I saw a need to be involved and create a new project structure that adds UX research in to their project work flow.
As a digital designer my roll and responsibilities is out lined in Red below.
The university, departments and colleges benefitted with more accurate and user friendly web sites. We were adding value to the process and we met the university challenge to "setting the bar for excellence". This process became part of our daily work.